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September 19, 2025International Journal of Psychology0 citationsOpen Access

The Influence of Perceived Fairness on Trust in Human‐Computer Interaction

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RCRui ChenYJYating JinLYLi Yu

Key Points

  • Participants receiving fair offers displayed significantly higher trust investment rates compared to those receiving unfair offers.
  • The AI proposer group led to greater investment willingness and higher trust investment rates under unfair conditions.
  • Risk aversion was greater in interactions with human trustees compared to AI trustees under fair circumstances.
  • Fairness perceptions play a more critical role in influencing trust decisions in human-computer interactions than in human-human interactions.

Abstract

ABSTRACT Fairness is a fundamental principle in human social interactions that influences subsequent behavioural decisions. As artificial intelligence (AI) becomes more prevalent, human‐computer interactions have emerged as a new mode of social interaction. This study investigates the differences in fairness perceptions and their impact on trust decisions in human‐human and human‐AI contexts using a mixed experimental design of 2 (proposer identity: AI/human) × 2 (offer: fair/unfair) × 2 (trustee identity: AI/human). A total of 128 university students participated in the experimental study employing both the Ultimatum Game and the Trust Game paradigms. The results showed that participants who received fair offers had higher trust investment rates and amounts than those who received unfair offers. When offers were unfair, the AI proposer group elicited greater investment willingness, leading to higher trust investment rates than the human proposer group. Conversely, under fair conditions, participants displayed greater risk aversion towards human trustees, investing at lower rates and amounts than with AI trustees. The findings suggest that fairness perceptions in human‐computer interactions have a stronger impact on trust decisions than those in human‐human interactions.

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Cite This Study

Chen et al. (2025) studied this question.

synapsesocial.com/papers/68d466a831b076d99fa64df3https://doi.org/10.1002/ijop.70111
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