Aim This study aimed to assess how pharmacists perceive the impact of their role in the MH services in NHS trusts in England and view this service. Methods A qualitative interview-based study was conducted from September to December 2023 on Microsoft Teams® by interviewing the pharmacists involved in delivering mental health services in Berkshire Healthcare NHS Foundation Trust the Birmingham and Solihull Mental Health Trust (BSMHFT) in England. Interviews were conducted using a semi-structured interview guide containing questions related to pharmacists’ roles, activities, perceptions about the service, and future recommendations. Transcripts were prepared and analysed using thematic analysis. The study was approved by the ethics committee of the School of Pharmacy at the University of Reading and was registered as a service evaluation with both Trusts. Results A total of 11 participants attended interviews. Four themes emerged: (1) Roles and responsibilities—Pharmacists play a vital role in medication management, clinical decision-making, and patient counselling; (2) Satisfaction and positive impacts—Participants expressed high job satisfaction derived from improved patient outcomes and effective multidisciplinary collaboration; (3) Challenges and barriers—Stigma, role ambiguity, limited training in mental health, and institutional challenges (workload, funding, etc.), were identified as key obstacles; Participants also expressed scepticism about the readiness of newly qualified prescriber pharmacists; (4) Recommendations—Participants advocated for enhanced mental health content in pharmacy curricula, societal awareness and de-stigmatisation. Conclusion Pharmacists viewed their role as integral to providing mental health services in hospital settings. However, the progress is impeded by challenges such as stigma, fragmented care, training gaps, and staffing shortages. It seemed unclear at the moment how the newly prescriber-ready pharmacists will contribute to services. Additional findings from pharmacists in primary care settings who deal with individuals with mental health conditions, and with minority ethnic populations with mental health conditions, would provide a collective account of the current roles of pharmacists and their potential.
Naqvi et al. (2025) studied this question.