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This study explores the role of telecommuting on work-life balance (WLB) in the IT sector at Bank Rakyat. The objective is to examine the effects of workload (WL), work flexibility (WF), and core self-evaluation (CSE) on WLB, with telecommuting as a mediating factor. It acknowledges the challenges of increased workloads during the shift to remote work in IT and the importance of understanding the relationship between workload and WLB for effective telecommuting policies. The study highlights potential downsides of higher workloads and the need for customized telecommuting guidelines to ensure WLB. Grounded in the Job Demand Resources Model, data were collected from 181 junior IT executives at Bank Rakyat's headquarters using purposive sampling. A two-stage structural equation approach assessed the validity, reliability, and impact of variables. Results show telecommuting positively influences WLB by enhancing work flexibility and CSE, while workload does not significantly affect WLB among IT staff at Bank Rakyat. This research provides insight into the relationships between WL, WF, CSE, and WLB, and offers an understanding of how telecommuting helps junior executives at Bank Rakyat balance work and personal life.
Hashim et al. (2024) studied this question.