Key points are not available for this paper at this time.
With the rapid development of information technology, the government of the Republic of Indonesia issued Ministerial Regulation ATR/Ka BPN No. 1 of 2021 on Electronic Certificates and Government Regulation No. 18 of 2021 on Management Rights, Land Rights, Apartment Units, and Land Registration. Electronic land registration is a necessity to increase productivity and efficiency in the Indonesian land registration system. This regulation transitions the land registration system from a paper-based process to an electronic one. This study aims to identify the determining factors for the success of the electronic land certificate program at the Ministry of ATR/BPN. Additionally, it seeks to provide recommendations for the Ministry of ATR/BPN in implementing the electronic land certificate program. The study identifies four main factors: (1) Human Resources (HR), (2) technology, (3) the integration of IT with business processes, and (4) digital leadership. A qualitative research method was used. Data collection was conducted through in-depth interviews with three informants from the Ministry of ATR/BPM and the community of users and prospective users of electronic land certificates. Interviews were carried out directly between researchers and informants. The study findings indicate that the primary factor contributing to the success of digital transformation in the electronic land certificate program at the Ministry of ATR/BPN is human resources. Nevertheless, the expertise and strategic role of technology, as well as the integration of IT with business processes and digital leadership, also constitute critical determinants of success in this program.
Budianto et al. (2024) studied this question.