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This study investigates the effectiveness of implementing Warehouse Management Systems (WMS) on productivity improvement and stock accuracy in FMCG logistics service companies in Palembang, Indonesia. By comparing manual, outsourced, and in-house WMS, the research analyzes their impact on key performance indicators through a quantitative research design using descriptive analytics and multiple regression analysis. Data collection involved measuring productivity per person per hour and stock accuracy per SKU, complemented by interviews with employees. The findings reveal that in-house WMS significantly enhance productivity and stock accuracy compared to outsourced and manual systems. This research provides valuable insights for logistics companies aiming to optimize their warehouse operations and improve overall efficiency.
Alamsah et al. (2024) studied this question.