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It has become an inevitable trend for China to enter an aging society. The rapid growth of the elderly population has placed a huge burden on the existing medical system. Existing telemedicine APPs do not take into account the characteristics and preferences of the elderly. In order to help the elderly better accept and use the telemedicine system and improve user satisfaction. It is proposed to optimize the telemedicine interface design based on the double diamond model, and the design process around the four stages of exploration, definition, development and interaction is explained in detail. Through semi-structured interviews with the elderly and designers, the user needs of the elderly for telemedicine and the design elements, tools and methods of the telemedicine interface for the elderly were obtained. Draw a user experience journey map and conduct telemedicine interface design practice for the elderly. Improve the elderly’s experience of using telemedicine, improve the comfort performance of products, and promote the development of the elderly health industry.
He et al. (2024) studied this question.
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