Exploring Non-Teaching Personnels’ Challenges on Training through Webinars: Administrative Officers in Focus

This study explored the challenges faced by non-teaching personnel in training through webinars. Ten (10) teachers who came from Banaybanay, Davao Oriental, participated in this study. This study used a phenomenological approach to extract the ideas of the non-teaching personnel. An in-depth interview was employed to gather information regarding the participants' experiences. The following themes emerged about the experiences of the participants: the experiences of non-teaching personnel in their webinar training revealed three themes, namely: adapting to new technology, connecting with professional peers, and facilitating effective communication. The challenges experienced by the participants during their webinars were digital fatigue, limited participant interaction, and overwhelming webinar content. The insights gained from the participants showed two significant ideas, namely, embracing the new role of non-teaching personnel and enhancing adaptability with the new policies. The non-teaching personnel may be more attentive in their dealings with constituents and other stakeholders. They may communicate information directly or indirectly to other school personnel through the websites developed for their school. Their openness to suggestions to improve their office performance is a welcome move to enhance their office skills through webinars and other special training intended for them.