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Profound changes caused by digital transformation are reshaping organizations in many sectors. This article presents a longitudinal exploratory case study of a project management office (PMO) in the banking sector, which participated in its organization’s digital transformation. The focus is on the evolution of the PMO’s participation during the transformation process. This study provides a rich understanding of the evolving tensions and challenges faced by PMOs and their connection as boundary spanners and contributors to the ongoing transformation from a multilevel process perspective.
Simard et al. (2024) studied this question.