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Banking is a sector that has an important and strategic role in national economic development. In order to be able to compete in the midst of rapidly developing information technology, high quality human resources are needed. This research aims to analyze the influence of the Work Environment, Organizational Culture and Career Path on Organizational Citizenship Behavior which is mediated by Perceived Organizational Support. A total of 109 employees were taken as samples using the Slovin formula. The sampling technique used was purposive sampling. Data were analyzed using Structural Equation Modeling assisted by SmartPLS version 4 software for Windows. The results of this research show that the Work Environment directly has a significant positive effect on Organizational Citizenship Behavior. However, indirectly through mediation, Perceived Organizational Support does not show a significant influence on Organizational Citizenship Behavior. Organizational culture directly and indirectly has a significant effect on Organizational Citizenship Behavior. Perceived Organizational Support influences Organizational Citizenship Behavior. Meanwhile, Career Path, either directly or indirectly, does not show any influence on Organizational Citizenship Behavior.
Utarini et al. (2024) studied this question.