This study examines the deployment of a Common Data Environment (CDE) during the extension of a major North American metro line—an infrastructure project marked by complex stakeholder dynamics and fragmented digital practices. Employing a four-phase action research approach (diagnosis, planning, implementation, evaluation), the research identifies inefficiencies in existing document management through contract reviews, field observations, and stakeholder interviews. In response, three standardized processes were introduced to streamline document workflows within the Autodesk Construction Cloud (ACC). These processes enabled partial automation of data handling, reduced reliance on manual inputs, and improved the consistency of information exchanges. While constrained by limited governance and executive engagement, the initiative demonstrates the potential of CDEs to support digital integration and automation in construction. Findings highlight the need for early planning, field-level support, and a strategic framework to ensure sustainable adoption. The results contribute practical insights for leveraging CDEs to enhance automation in large-scale infrastructure projects.
Silva et al. (2025) studied this question.