This study investigates the role of e-government innovation in enhancing public service performance and strengthening transparent governance. Through a comprehensive literature review, the research explores how digital platforms improve service delivery, reduce bureaucratic delays, and foster greater citizen engagement. The findings reveal that e-government systems significantly enhance the efficiency and accessibility of public services, as demonstrated by faster processing times and increased citizen satisfaction in countries such as Estonia and South Korea. Moreover, the research highlights the positive impact of e-government on governance transparency, where real-time data sharing and open government initiatives have improved public trust and reduced corruption. However, challenges such as inadequate infrastructure, limited digital literacy, and data privacy concerns pose significant barriers to the successful implementation of e-government, particularly in developing countries. The study underscores the importance of digital inclusion and robust cybersecurity measures to ensure that all citizens benefit equally from e-government systems. The findings contribute to the growing body of knowledge on e-government by offering valuable insights into its role in enhancing public service performance and transparency. Future research should focus on the long-term sustainability of e-government, the integration of emerging technologies like artificial intelligence and blockchain, and the overcoming of barriers in resource-constrained environments.
Wirata et al. (2025) studied this question.