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January 22, 2026Project Management Journal1 citationsOpen Access

Identifying the Drivers of Stakeholder Complexity in Projects: Case Studies from South African Infrastructure Projects

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LWLouise WorsleyMMMark Massyn

Key Points

  • The study aims to explore the factors contributing to stakeholder complexity in public infrastructure projects.
  • Conducted a comparative analysis of three municipal projects in South Africa
  • Examined indicators related to stakeholder roles, agendas, power, and influence networks
  • Identified conditions for adaptive and intensive engagement strategies
  • Revealed key indicators of stakeholder complexity
  • Demonstrated the impact of competing stakeholder agendas and power dynamics
  • Highlighted the necessity for adaptive engagement strategies in contested environments

Abstract

Understanding stakeholder complexity remains a critical yet underexplored challenge in project management, particularly in public infrastructure projects where competing agendas and power asymmetries often determine success or failure. This study investigates stakeholder complexity through a comparative analysis of three municipal projects in South Africa. The findings reveal indicators of complexity related to stakeholder roles, agendas, power, and influence networks. These indicators help practitioners recognize when adaptive and intensive engagement strategies are required, bridging the gap between conceptual stakeholder models and their practical application in contested project environments.

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Cite This Study

Worsley et al. (2026) studied this question.

synapsesocial.com/papers/6971bdad642b1836717e25bfhttps://doi.org/10.1177/87569728251414601
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