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February 14, 2026Human Resources for Health0 citationsOpen Access

Healthcare conflict management in resource-constrained settings: evidence from two hospitals in Ghana

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CBCharles Owusu-Aduomi BotchweyJAJuanitta Acquah-GreensSASusana Adutwumwaa

Key Points

  • The aim is to identify effective strategies for managing healthcare conflicts in resource-limited settings.
  • Analysis of conflict management practices in two hospitals in Ghana.
  • Evaluation of communication processes and decision-making strategies.
  • Assessment of staff training and organizational frameworks.
  • Improved communication processes lead to reduced conflicts.
  • Collaborative decision-making positively impacts patient care.
  • Investing in staff capacity enhances conflict management capabilities.

Abstract

Addressing healthcare conflicts requires more than interpersonal mediation. Strengthening communication processes, supporting collaborative decision-making, investing in staff capacity, and improving organizational systems are essential for reducing conflict and improving patient care.

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Cite This Study

Botchwey et al. (2026) studied this question.

synapsesocial.com/papers/699010382ccff479cfe56bc8https://doi.org/10.1186/s12960-026-01053-3
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