Shaping the reality of temporary supply network for humanitarian relief through social media: A quasi-natural field experiment on the socio-technical system

Key Points

• Temporary supply networks in humanitarian contexts are significantly influenced by social media interactions, enhancing responsiveness.
• Findings indicate that 73% of participants reported improved coordination through social media platforms.
• Quasi-natural field experiment on social media use during a humanitarian crisis illustrates its potential in crisis management.
• Implications suggest that integrating social media into supply chain planning may improve humanitarian support, highlighting its importance.