Digital literacy is increasingly important in contemporary society, yet there are significant disparities in access to digital resources among different demographic groups, particularly migrants and refugees who may face language barriers or lack of prior knowledge. The study employed a qualitative research design involving semi-structured interviews with 30 participants selected from various migrant communities. Data collection was conducted through participant observation, focus group discussions, and document analysis to capture diverse perspectives on digital literacy education. Participants showed an initial level of digital competence ranging from basic computer skills to some knowledge about internet usage but struggled with more advanced technologies such as social media platforms or online banking. The workshops significantly improved participants' understanding and comfort levels in using digital devices for communication, education, and financial management. However, the integration of technology into daily life remains challenging due to socio-economic constraints. Future programmes should incorporate more hands-on training sessions, address cultural sensitivities related to technology use, and provide ongoing support to facilitate full adoption of digital literacy skills.
Khumalo et al. (2008) studied this question.