The vision of Viksit Bharat 2047 aims to transform India into a developed nation by its 100th year of independence. Good governance, digital transformation, and citizen participation are central pillars of this vision. This research paper examines the role of the Pune Municipal Corporation (PMC) grievance redressal system, including its mobile application and online portal, in supporting the goals of Viksit Bharat 2047. The study highlights how digital complaint registration, real-time tracking, transparency, and citizen feedback mechanisms contribute to efficient urban governance. The paper also explores the role of social media in increasing awareness, strengthening accountability, and promoting civic engagement. It concludes that digital grievance systems at the municipal level play a crucial role in building responsive governance and achieving the objectives of a developed India.
Gavade et al. (2026) studied this question.