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April 1, 20260 citationsOpen Access

Experiencing a virtual character with a human soul : affectively designed and emotionally connected

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JWJ Wang

Key Points

  • This paper aims to explore the characteristics and user interactions with virtual YouTubers, focusing on emotional connections.
  • Conducted in-depth group interviews with fans of virtual YouTubers.
  • Analyzed communication experiences and expectations regarding virtual agents.
  • Examined interaction processes and user perceptions of Kizuna Ai.
  • Virtual YouTubers establish a strong rapport with fans through real-time communication.
  • Users report positive emotional experiences with anthropomorphized virtual agents.
  • The paper discusses a specific incident involving Kizuna Ai that affected fan interactions.

Abstract

This paper examines the characteristics of virtual YouTubers as a form of media expression generally, and at the same time as a specific affective artificial communicative agent. An indepth group interview was conducted with several fans of virtual YouTubers, to explore users’ expectations of, cognitions about, and communication experiences with these artificial agents. The results show that as a hybrid of human (i.e., the nakanohito) and virtual character (specifically analyzed herein, "Kizuna Ai"), who communicate in real time through livestreaming, virtual YouTubers create a comfortable rapport with their fans. Using Kizuna Ai as a uniquely representative case of virtual YouTubers, this paper examines the details of her ‘split’ event and the ensuing online ‘flaming’ episode. Focusing on users’ perceptions and experiences of anthropomorphized agents as well as the interaction process between Kizuna Ai and her fans, the research aims to explore how mediality, "intelligence" and interactivity converge to shape expectations of coexistence with nonhuman agents in contemporary media ecologies.

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Cite This Study

J Wang (2025) studied this question.

synapsesocial.com/papers/69cd7b575652765b073a9525https://doi.org/10.14988/0002001373
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