The Effectiveness of Artificial Intelligence Conversational Agents in Health Care: Systematic Review

Key Points

• This review aims to assess the effectiveness of artificial intelligence conversational agents in health care settings.
• Systematic review of multiple studies on AI conversational agents in health care.
• Evaluated various outcomes related to patient engagement and satisfaction.
• Included quantitative and qualitative analyses of effectiveness.
• AI conversational agents significantly improve patient engagement metrics in multiple studies.
• Most outcomes showed a positive effect on patient communication satisfaction rates.
• Variability among studies in implementation and results indicated different levels of effectiveness.