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April 20, 2022Journal of the Academy of Marketing Science273 citationsOpen Access

Robots do not judge: service robots can alleviate embarrassment in service encounters

JHJana HolthöwerJDJenny van Doorn

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Abstract

The online version contains supplementary material available at 10.1007/s11747-022-00862-x.

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Holthöwer et al. (2022) studied this question.

synapsesocial.com/papers/69dbd1127d378569a9836100https://doi.org/10.1007/s11747-022-00862-x
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