Abstract This paper explores the role of DIGITAL SUPPLY CHAIN in enhancing the OPERATIONAL QUALITY SYSTEMS in the Jordanian industrial industry as well as discussing the moderating effect of SUSTAINABLITY. The recent quick pace of digitalization among supply chains, and especially in developing economies, has heightened the necessity of responsive logistical capacities which react effectively to varying market and operations circumstances. Quantitative research designing methodology was adopted and a structured survey questionnaire was administered to employees of the supply chain and operations departments of a sample of Jordanians industrial firms. The proposed direct and indirect relationships were tested using partial least squares structural equation modeling (PLS-SEM). The results show that DIGITAL SUPPLY CHAIN has a strong positive influence on OPERATIONAL QUALITY SYSTEMS and has a strong impact on SUSTAINABLITY. Besides, the findings validate the significant mediating effects of SUSTAINABLITY, which means that the effects of adaptive logistics on smart quality performance are enhanced in case environmentally responsible and sustainability-oriented sourcing policies are combined. This highlights the role of digitally accommodating logistics systems in supporting quality by improving transparency, better management use of resources, and sustainable sourcing decisions. The research shows that strategic alignment of DIGITAL SUPPLY CHAIN with SUSTAINABLITY can significantly enhance OPERATIONAL QUALITY SYSTEMS. The findings provide practical information to supply chain managers, sustainability leaders, and decision-makers who intend to develop resilient and data-driven and environmentally sustainable industrial processes in Jordan.
Alfawaerh et al. (2025) studied this question.