Research on Customer-Project Management and the Knowledge Necessary to Ensure a Project's Success

In order to investigate how businesses might enhance their project success rates by incorporating knowledge management techniques and practices into a standard project lifecycle. A relatively new field and method in business, knowledge management is quickly gaining traction. Organizational sustainability and competitiveness may be enhanced by the use of this paper's proposed integrated approach, which merges knowledge management with project management. A small or medium-sized enterprise (SME) is a business with a relatively small number of employees serving its customers. They produce goods and services and manage their businesses in an innovative way, which allows them to compete with big companies. Subjects covered in the primary research include KM, CRM, CKM, PM, PKM, and PS. The current instance is evaluated using EFA to see if all six constructs (KM, CRM, CKM, PM, PKM, and PS) have the necessary components. To conduct the EFA, SPSS software version 20.0 was utilized.