Introduction: Crew Resource Management (CRM) originated in aviation as a strategy to reduce human errors in high-risk operations, expanding to other complex sociotechnical sectors, such as healthcare. Objectives: To analyze, through a systematic literature review, how CRM contributed to the identification, training, and assessment of non-technical skills (NTS) in these systems, highlighting trends, challenges, and gaps. Method: A scoping review was conducted, based of the six stages by Sauer and Seuring. A total of 37 articles published between 2019 and 2024 were included in the study and analised considering bibliometric data and the categories: identification, training and evaluation of non-technical skills.
Hilgert et al. (2026) studied this question.