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November 7, 2022Proceedings of the ACM on Human-Computer Interaction65 citationsOpen Access

Understanding User Reliance on AI in Assisted Decision-Making

SCShiye CaoCHChien‐Ming Huang

Key Points

  • This work investigates how eye gaze relates to user reliance on AI during decision-making tasks across various difficulties.
  • Explored relationships between eye gaze and AI reliance in a spatial reasoning task.
  • Analyzed user performance under different task difficulties and AI performance levels.
  • Assessed user agency and perceived reliance quantitatively.
  • Found strong positive correlation between gaze duration on AI and user agreement with AI suggestions (p<0.01).
  • User agency maintained especially during easy tasks or when AI performance was low.
  • Revealed distinct differences between reliance and trust in AI assistance.

Abstract

Proper calibration of human reliance on AI is fundamental to achieving complementary performance in AI-assisted human decision-making. Most previous works focused on assessing user reliance, and more broadly trust, retrospectively, through user perceptions and task-based measures. In this work, we explore the relationship between eye gaze and reliance under varying task difficulties and AI performance levels in a spatial reasoning task. Our results show a strong positive correlation between percent gaze duration on the AI suggestion and user AI task agreement, as well as user perceived reliance. Moreover, user agency is preserved particularly when the task is easy and when AI performance is low or inconsistent. Our results also reveal nuanced differences between reliance and trust. We discuss the potential of using eye gaze to gauge human reliance on AI in real-time, enabling adaptive AI assistance for optimal human-AI team performance.

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Cite This Study

Cao et al. (2022) studied this question.

synapsesocial.com/papers/69f782af3dfb0add33e2017chttps://doi.org/10.1145/3555572
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