The research investigates the role of the leader in the effectiveness of operational risk management (ORM) at commercial banks based on the Basel Committee on Banking Supervision (BCBS). A quantitative method is utilized through the scale reliability analysis, exploratory factor analysis, confirmatory factor analysis and regression with a dataset of 300 observations. The respondent is bank staff with at least three years of experience working in the risk management department of Vietnamese commercial banks. The research results imply that the leadership's perspective and contingency business plan profoundly influence the commercial bank's ORM. In addition, other factors such as organizational structure, implementation of the ORM process, IT system, training as well as communication strongly impact the effectiveness of ORM in the banking business. One of the highlight points is to demonstrate the impact of leadership's perspective on the effectiveness of ORM. These findings play an important role in theoretical and practical aspects, demonstrating the decisive role of the leader in ORM. On that basis, the study recommends enhancing ORM in Vietnamese commercial banks.
Nguyen et al. (2026) studied this question.