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May 10, 2026Oxford Open Digital Health2 citationsOpen Access

Strengthening Digital Competencies in India’s Health Workforce: Development and Feasibility Evaluation of a Digital Health Competency Framework for Frontline Healthcare Workers in Uttar Pradesh

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CBChirag BariyaHBHimanshu BuradRKRukmani Keshav

Key Points

  • This study aims to develop and evaluate a Digital Health Competency Framework for frontline health workers in India.
  • Designed a competency framework through literature review and FRAC methodology.
  • Conducted pilot training sessions for 70 Auxiliary Nurse Midwives and baseline evaluations for 32 Accredited Social Health Activists.
  • Mapped competencies to FLHW roles and developed aligned training materials and assessments.
  • Significant knowledge gains in digital skills among ANMs (p<0.001, r=0.84 for data collection basics).
  • Identified major foundational literacy gaps in ASHAs with a mean score of 39.9%.
  • Stakeholders affirmed the framework's relevance and suggested hybrid training for effectiveness.

Abstract

Abstract Introduction The rapid growth of digital health initiatives has heightened dependence on frontline health workers (FLHWs) to deliver, document, and manage services via digital tools, especially in low- and middle-income countries. In India, widespread adoption of platforms under the Ayushman Bharat Digital Mission (ABDM) lacks a standardized digital health competency framework for FLHWs, hindering systematic skill development, assessment, and integration. This study designed, developed, and evaluated a theory-driven, evidence-based, scalable Digital Health Competency Framework (DHCF) for India’s health workforce, framed as a feasibility and proof-of-concept study, piloted among FLHWs in Uttar Pradesh. Methods We used a three-stage approach: design, implementation, and evaluation. Development drew from a systematic literature review and the Government of India’s Framework for Roles, Activities, and Competencies (FRAC). A cadre-agnostic competency dictionary was created, covering functional, behavioral, domain-specific, and intervention-specific skills at graded proficiency levels. Competencies were mapped to FLHW roles, with aligned training materials and assessments developed. The framework was piloted via in-person, instructor-led sessions for Auxiliary Nurse Midwives (ANMs) in two districts (n=70), plus baseline evaluations for Accredited Social Health Activists (ASHAs; n=32). Results The DHCF comprises a three-component package: (i) a cadre-agnostic competency dictionary with progressive proficiency levels, (ii) systematic role-to-competency mapping via the FRAC methodology, and (iii) integrated training content and assessment scaffolding designed for institutional embedding. The DHCF defined ten core competencies, enabling role-specific mapping across cadres. Feasibility testing showed significant gains in ANMs’ knowledge and digital skills (Wilcoxon signed-rank test showed significant gains in two of four competency levels (C1L1 and C2L1, both p0.001), with the largest effect in data collection basics (r=0.84)); ASHA baselines exposed major foundational literacy gaps (mean total score 11.97/30, 39.9%; data collection competency weakest at 32.5%, with no ASHA scoring above 60% on C2L1). Stakeholders affirmed the framework’s relevance, feasibility, and adaptability, but noted needs for hybrid training and better institutional embedding. Conclusion The DHCF offers a structured, scalable method to standardize digital health training for FLHWs, enhancing workforce preparedness in resource-limited settings during India’s digital health evolution. This feasibility study demonstrates the framework’s relevance and applicability, with future work needed to assess effectiveness at scale, long-term competency retention, and linkage to service delivery outcomes. Parallel attention to digital tool design and usability is essential to complement competency-building efforts.

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Cite This Study

Bariya et al. (2026) studied this question.

synapsesocial.com/papers/6a00217ac8f74e3340f9c501https://doi.org/10.1093/oodh/oqag009
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