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May 14, 20260 citationsOpen Access

Dissecting the Generative AI Chatbot App Landscape: Distribution, Narratives, and Infrastructural Logics

VLVincenzo Laezza

Key Points

  • The research aims to analyze the distribution and thematic organization of generative AI chatbot applications in the digital ecosystem.
  • Conducted semantic network analysis and qualitative walkthrough of 2,018 chatbot applications.
  • Identified 16 modular clusters representing various functional and semantic logics.
  • Analyzed the emergent socio-technical hubs and infrastructural ecosystems among applications.
  • Identified 16 distinct clusters that showcase different thematic and functional logics of chatbot apps.
  • Highlighted the significance of foundational models, such as ChatGPT, in shaping application narratives.
  • Revealed the evolving nature of chatbot apps as part of larger super-app constellations.

Abstract

This study explores the distribution, organization, and narrative structures of applications integrating generative AI-based chatbots. Using a semantic network analysis combined with a qualitative walkthrough, it investigates how chatbot apps are thematically and functionally positioned within the digital ecosystem. Based on a corpus of 2,018 applications published between 2023 and 2024 and collected from major AI tool aggregators, the study identifies 16 modular clusters reflecting different functional and semantic logics. Results highlight the emergence of socio-technical hubs, the central role of foundational models like ChatGPT, and the progressive formation of infrastructural ecosystems that function as or are consolidating into super-app constellations. The research offers insights into how chatbot apps structure user interactions, operational practices, and socio-technical assemblages.

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Cite This Study

Vincenzo Laezza (2025) studied this question.

synapsesocial.com/papers/6a0567fda550a87e60a20449https://doi.org/10.13136/isr.v16i16s.967
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