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This is now the age of smart computer. Machines have started to impersonate as human, with the advent of artificial intelligence, machine learning, and deep learning. Chatbot is classified as conversational software agents enabled by natural language processing, and is an excellent example of such system. A Chatbot is a program which allows the user to start a conversation with the machine. This is a platform focused on Artificial Intelligence (AI), which can be developed as messaging applications, web applications, or smartphone applications. A chatbot represents machine that answers questions using Natural Language Processing (NLP). Formulating natural language answers to the questions. Chatbots create a difference in the world of nursing and provide a simple way to handle people from professional organizations. Health chatbots are capable of running one-on-one patient communications and of reviewing specific patient queries. This program aims to investigate the existing e healthcare structure involving a complex interaction with human machines and proposes an alternate method: a chat interface designed and configured to act and interact with patients like a human being.
Bulla et al. (2020) studied this question.