ABSTRACT Aim Understanding the orthodontic patient experience is critical in providing enhanced patient‐centred care. Qualitative methods were employed to gain insight into the factors shaping an individual's orthodontic treatment experience. Objectives (1) To understand orthodontic patient experience regarding treatment progress, interactions with their treating practitioner and treatment outcome. (2) To explore the challenges patients faced during treatment. Materials and Methods An exploratory qualitative case study was completed. Thirty adults who completed orthodontic treatment either with fixed appliances, clear aligners, or direct‐to‐consumer clear aligners were recruited. One‐to‐one, semi‐structured interviews were conducted, and the interview transcripts were analysed with NVivo software. Results Three principal themes were identified: patients' experiences with orthodontic treatment, challenges encountered during treatment, and suggested improvements to enhance the patient experience. Most participants reported positive experiences with orthodontic treatment. They also reported an increase in self‐confidence following treatment. Positive interactions with the orthodontic team elevated the overall experience. In addition, participants revealed their experience of pain and trauma to the soft tissues. A few participants suggested improvements to enhance their overall experience, including flexibility in appointment times and more emphasis on the importance of elastic wear. Conclusions Patient experience with orthodontic treatment in New Zealand was primarily positive, with few suggested improvements. There was increased self‐confidence and dental health awareness following treatment. Commonly encountered problems included gingival trauma, pain, and the effects of the COVID‐19 pandemic. Lower expectations of treatment outcomes emerged as a critical theme in the direct‐to‐consumer clear aligner group.
Lee et al. (2026) studied this question.