Purpose This study aims to explore the manifestation of vehicle crime, as well as investigating the role of vehicle tracking technology in aiding law enforcement to combat vehicle crime in KwaZulu-Natal province of South Africa. Design/methodology/approach Guided by qualitative research methods, data was collected from ten purposively sampled participants comprising officers from the Vehicle Crime Investigation Unit within the South African Police Service and five representatives from private vehicle tracking companies. Data was collected through semi-structured interviews and was analysed through thematic analysis. Findings Findings revealed that vehicle crime in the province predominantly manifests as vehicle theft and hijackings, often linked to organised criminal syndicates. Vehicle tracking technology emerges as a critical tool in crime prevention and investigation, enhancing real-time tracking, recovery operations and evidence gathering for legal proceedings. The study also identifies gaps in collaboration between law enforcement and tracking companies, emphasising the need for formalised agreements and training initiatives. Originality/value By exploring the forms and extent of vehicle crime in South Africa, findings from this study will assist policy makers and law enforcement officials in crafting preventive measures that are based on empirical evidence on the magnitude of the problem. Findings highlight the importance of leveraging vehicle tracking systems to enhance public safety, reduce economic losses and disrupt organised criminal activities.
Munusamy et al. (2026) studied this question.