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August 1, 1970Journal of Marketing Research135 citations

The Dissonance Model in Post-Decision Product Evaluation

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JCJoel B. CohenMGMarvin E. Goldberg

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Abstract

Post-decision cognitive reevaluation of instant coffee was primarily influenced by confirmation-disconfirmation experience with the product. Prior information resulting from brand familiarity influenced the direction of post-decision reevaluation.

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Cohen et al. (1970) studied this question.

synapsesocial.com/papers/6a1048a2d13714ec96ff8ab9https://doi.org/10.1177/002224377000700305
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