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Background: Managers in companies often do not know about modern techniques and design tools for creating technological and innovation processes, and about the possibility of their usage for effective management and decision-making.Aim: This study seeks to establish if there are eminent gaps in managing sustainable competitive advantage (SCA) through technology and innovation systems, and its impacts on service delivery in influencing business survival in an unprecedented and unavoidable competitive business world environment, and to build up the impact of these gaps on business performance.Setting: It is essential to have a realistic vision and practical approaches to the management of technology and innovation for SCA and goal-oriented objectives for city governments.Methods: This study examines applicable and accessible literature whilst using a secondary research analysis methodology to examine the objectives and research issues of the investigation.Results: It is concluded that managing technology and innovation for SCA is not a means to an end, but a set of tools and strategies to ensure proper service delivery to the people and communities.Conclusion: This research study endeavours to provide a significant positive impact to business success and additionally, for the improvement of technology and innovation of an organisation. A fundamental issue for industrialisation and governments is the need to support innovation and change amongst industry individuals with a specific end goal to build efficiency and upgrade the business’ competitive position.
Amesho et al. (2022) studied this question.