Social Exclusion and Information and Communication Technologies

Current notions of social exclusion are to an extent anchored in older concerns with relative poverty, which had the merit of considering not just material deprivation but also the social and cultural dimensions of participation or exclusion. The focus of this article is on the role of ICTs in relation to people's ability to participate in society. It draws upon detailed qualitative research on single parent and young elderly households to explore what counts as experiences of inclusion or exclusion and the processes behind them. Dealing mainly, but not exclusively, with the more traditional ICTs of telephony and broadcasting, the article considers processes of self-exclusion as people have mixed evaluations of these technologies derived both from current circumstances and past experiences. It then looks beyond the acquisition of ICTs to show how other modes of access to these resources are important before reflecting upon the quality of experience of ICTs, not just in terms of the functionality on offer but also taking into account that technologies are themselves symbolic goods. Finally, and drawing on more recent research, the article asks what lessons might be learnt from these traditional ICTs when considering newly emerging ones like the internet.