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May 25, 20260 citationsOpen Access

Emerging issues in citizen engagement: briefing paper

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HCHuman Sciences Research Council

Key Points

  • The work aims to strengthen city capabilities in managing urban environments through improved citizen engagement.
  • Ongoing assessment of citizen engagement strategies in cities
  • Review of instruments for enhancing engagement on service delivery
  • Focus on governance aspects within the Cities Support Programme
  • Identification of gaps in current citizen engagement practices
  • Recommendations for cities to enhance their engagement approaches
  • Insights into effective management of urban built environments through citizen involvement

Abstract

This briefing paper reports on work in progress on citizen engagement (CE) within the Governance component of the Cities Support Programme (CSP). The objectives of the workstream are to support cities to review and enhance their approaches to and instruments for engagement, with the aim of strengthening city capabilities in service delivery and management of the urban built environment.

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Cite This Study

Human Sciences Research Council (2026) studied this question.

synapsesocial.com/papers/6a13e8030e02ee3982d329edhttps://doi.org/10.14749/32386359
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