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Computational Intelligence applications in banking and finance have been developed and deployed in the recent past and have been offering business solutions in both front end and back end processes in order to create efficiency and exceptional customer experience. In recent times, AI and machine learning are perceived to be the most valuable enabler to achieve competitive advantage by enhancing the decision making capabilities and transforming the banking industry. This paper will highlight the applications of AI and evaluate its utility in different functional areas of financial industry focusing primarily on automation of banking operations and customer engagement. It concludes with an analysis of how banking and financial organizations frame their environment and effectively use computational intelligence to improve their business.
Princy Agarwal (2019) studied this question.