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Purpose The aim of the study is to evaluate the perceptions of participants on the sensitivity training in conducting online context. Design/methodology/approach The researchers focus on the knowledge and attitudes of digital citizens as well as their perceptions on sensitivity training taking into consideration the technological aspects. In this qualitative approach, the available data were collected from 25 students from both graduate and undergraduate levels from different fields via an open-ended questionnaire in order to get their perceptions about creating a sensitivity training in the online context. In the questionnaire, metaphors were also used. Findings The themes derived from these metaphors and additional themes formed by narratives about technology and sensitivity equality feeding digital citizens allow ways to be examined and emphasize the importance of sensitivity training in technology and communication areas. Research limitations/implications Both direct and indirect thoughts of the participants are limitations of the study. Practical implications Preparing students adequately for sensitivity in the workplace is a constant teaching and learning challenges in higher education. Social implications This study focuses on universal values in a digital society in order to shed a light on sensitivity training in preventing conflicts in the global world. Originality/value The study focuses on the capacity of fostering digital citizens in e-society based on universal values and sensitivity training.
Karaatmaca et al. (2020) studied this question.