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Remote controls are part of everyday life. Unfortunately, the experience of using a remote is not always pleasurable. This research documents the process of developing multiple remote control concepts that are ergonomic and enjoyable to use. As part of the design process, we researched design concepts with 147 consumers in three cities. The research yielded design-specific data, but also provided insight to some general consumer trends in remote usage and preference for children and adults. This research also suggests that an expanded definition of usability may be required for certain product categories such as consumer electronics. Central to this expanded definition are the concepts of behavioral and emotional usability. Behavioral usability refers to the traditional work related definition of usability. Emotional usability refers to additional needs, such as entertainment or enjoyment, that enhance the product usage experience.
Logan et al. (1994) studied this question.