Key points are not available for this paper at this time.
MY theme today relates to an ageless question in medicine: Just what is quality care? That question has been with us since the Code of Hammurabi was set down. And right here in Boston at the turn of the century, a surgeon named Codman came to grips with it. He said that the way to measure quality is to look at what happens to the patient after treatment.My approach to quality is much like his; when you ask me what quality care is all about, my first instinct is to reply that it is about people. But when you . . .
Otis R. Bowen (1987) studied this question.