Empirical Research and Model Building about Customer Satisfaction Index on Postgraduate Education Service Quality

In this paper, we build a customer satisfaction indexmodel about postgraduate education service quality by usingStructural Equation Modeling method, and proposesimprovement measure from microscopic viewpoint. Keywords: Postgraduate Education; CustomerSatisfaction Degree; Structural Equation Modeling Resume Dans cet article, nous construisons un modele d’indice desatisfaction des clients sur la qualite de l’education postuniversitairede service en utilisant la methode structuralemodelisation par equation, et propose mesure visant aameliorer du point de vue microscopique. Mots-cles: Formation postdoctorale; Degre desatisfaction des clients; Modelisation par Les structuresd’equations