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Multimedia communication systems promise better support for widely distributed workgroups. Their benefits for complex communication—problem-solving, negotiating, planning, and design —seem obvious, introducing appealing new technologies into the marketplace, however, can require years of Investment 13, 22. In particular, finding productive uses for new systems takes time. Adoption strategies are needed to guide and accelerate the process.
Francik et al. (1991) studied this question.
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