Key points are not available for this paper at this time.
This interview with David Wood of the HCIMA highlights his belief that recruitment and staffing are going to be the big problems of the new millennium. With hospitality perceived as a low‐skilled, low‐paid industry, recruitment presents difficulties now. Education in the industry has changed dramatically emphasising the continued need to match training and learning with the real needs of industry.
Powell et al. (1999) studied this question.