How People Write Together Now

Today's commercially available word processors allow people to write collaboratively in the cloud, both in the familiar asynchronous mode and now in synchronous mode as well. This opens up new ways of working together. We examined the data traces of collaborative writing behavior in student teams’ use of Google Docs to discover how they are writing together now. We found that student teams write both synchronously and asynchronously, take fluid roles in the writing and editing of the documents, and show a variety of styles of collaborative writing, including writing from scratch, beginning with an outline, pasting in a related example as a template to organize their own writing, and three more. We also found that the document serves as a place where they share a number of things not included in the final document, including links or references to related materials, the assignment requirements from the instructor, and informal discussions to coordinate the collaboration or to structure the document. We computed a number of measures to depict a group's collaboration behavior and asked external graders to score these documents for quality. We found that the documents that included balanced participation and/or exhibited leadership were judged higher in quality, as were those that were longer. We then suggested system design implications and behavioral guidelines to support people writing together better, and concluded the paper with future research directions.