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This study explores the issue of “civility” in anonymous comments posted to news media websites. A textual analysis of journalistic essays about the issue and more than 900 audience-member responses to those essays suggests a disconnect between professional journalists and most forum participants over the purpose of such “virtual village squares,” particularly with regard to the role of anonymity. Using the theoretical framework of “concordance,” the analysis suggests that journalists and audiences have very different conceptualizations about “civility” and the role of anonymity in civil discourse.
Bill Reader (2012) studied this question.