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The OECD questions whether non‐state services in fragile states may delegitimise the state in the eyes of citizens, arguing that ‘state‐building’ depends on governments’ engagement in service management. This article reviews the available evidence to identify what types of engagement are feasible and most likely to contribute to service delivery, or not to damage it. It considers the capacity requirements and the risks associated with state intervention through policy formulation, regulation, contracting and mutual agreements, and concludes by identifying ways of incrementally involving the state, beginning with activities that are least likely to do harm to non‐state provision.
Batley et al. (2010) studied this question.