Key points are not available for this paper at this time.
Journal Article Making the Public Sector More User Friendly? A Critical Examination of the Citizen's Charter Get access MICHEAL CONOLLLY, MICHEAL CONOLLLY Search for other works by this author on: Oxford Academic Google Scholar PENNY MCKEOWN, PENNY MCKEOWN Search for other works by this author on: Oxford Academic Google Scholar GRAINNE MILIGAN-BYRNE GRAINNE MILIGAN-BYRNE Search for other works by this author on: Oxford Academic Google Scholar Parliamentary Affairs, Volume 47, Issue 1, January 1994, Pages 23–36, https://doi.org/10.1093/oxfordjournals.pa.a052459 Published: 01 January 1994
Conollly et al. (1994) studied this question.