International Perspective: Confronting Diversity Issues in the Classroom with Strategies to Improve Satisfaction and Retention of International Students

Abstract As the number of international students attending American business schools continues to rise (Open Doors, 1994), managing diversity in the classroom has become an increasingly salient concern. Using surveys, interviews, and focus groups, this study identifies behaviors that international students consistently use that undermine, rather than facilitate, their own academic success. In addition, this study has identified proactive strategies that faculty members can employ in their classrooms. Though designed to improve the performance and integration of international students, these techniques will facilitate the learning process for all students, regardless of gender, age, or race.