Community and Workforce Visual Presentation CW01 In high-hazard industries, most safety failures arise not from poor systems or inadequate documentation, but from everyday behaviours. Leadership signals, peer norms, and workplace culture determine whether rules are followed, risks are raised, and safe choices are reinforced. While systems set expectations, it is behaviours that ultimately drive outcomes. Proaction International, a dss+ company, helps organisations build behavioural excellence into daily operations. Through structured observation, coaching, and feedback, supervisors learn to recognise and reinforce positive behaviours while constructively addressing drift. These interactions generate valuable data that reveal systemic causes of at-risk behaviours, such as excessive workload, conflicting priorities, or unclear accountability, providing practical pathways for resolution. This paper shares insights from behavioural coaching programs across energy and industrial sectors. It will demonstrate how consistent improvements in leader-team interactions, such as asking better questions, providing recognition, and holding meaningful safety conversations, compound into measurable performance gains. Case studies illustrate how supervisors shifting from compliance monitoring to developmental coaching foster stronger reporting cultures, more engaged teams, and safer workplaces. By focusing on workplace behaviour and behavioural safety, organisations can transform safety and performance from rules written on paper to a culture lived daily. The result is fewer incidents, higher trust, and workplaces where doing the right thing becomes natural not due to compliance pressure, but through ownership and pride. To access the Visual Presentation click on 'Supplementary data' below. To read the full paper click here
Timothy Wall (2026) studied this question.