The study presents a Balanced Scorecard (BSC) system to enhance performance management and governance in Philippine public institutions. They come as hundreds of universities provide the OECD the best practice measuring tool for higher education institutions to reflect the expanding expectations held by many stakeholder groups. Using four basic points of view—financial stewardship, customer and stakeholder, internal processes, and learning and development—it aims to create an integrated BSC model with suitable KPIs commensurate with the strategic goals of the institution. The needed transparency, debate, and responsiveness from the BSC framework of the study is brought out by identifying the relevant stakeholder issues through stakeholder consultations and thematic analysis. It also guides progress measurement and improvement in domains such as financial health, academic rigor, local connections, and global collaboration. This paper adds value to governance and accountability efforts, as it presents the balanced scorecard (BSC) as a strategic tool for higher education institutions in the Philippines to integrate their day-to-day activities to achieve their vision and mission in its long-term road map. The BSC framework presented in this paper can be employed as a structured method for enhancing university performance and promoting the sustainability of the institution and the spirit of continuous improvement and innovation.
Kenneth L. Armas (Fri,) studied this question.
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