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September 10, 2025

Digital Transformation : An Analysis of the Implementation of Civil Registration Information Systems (SIAK) in Local Governments

Key Points

SIAK has not been fully implemented, limiting its potential in improving public services.
Key barriers include technological capability and staff competencies affecting system efficacy.
The descriptive qualitative approach used highlights the gaps in implementation and resource availability.
Findings suggest that while SIAK can enhance efficiency, its design's potential remains unachieved.

Abstract

This study intended to assess the efficacy and obstacles of SIAK implementation in Majalengka Regency to improve the quality of public services. The applied method is a descriptive qualitative approach with the Design-Reality Gap Model (ITPOSMO). The findings show that SIAK has not yet been fully implemented because of various reasons in terms of technological capability, staff competencies and managerial linkup. Little information is given on quality of services, and resources are scarce. In summary, SIAK has the ability to help improve efficiency, but it has not been fully reached with its intended perfect design.

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Cite This Study

Hamdi et al. (Mon,) studied this question.

synapsesocial.com/papers/68c1bd3254b1d3bfb60ee2c2 https://doi.org/https://doi.org/10.55927/ijar.v4i7.15087

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