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Research background: In a global environment characterized by increasing competition, entities from various industrial sectors and geographical areas face a tremendous challenge to achieve sustainable performance improvement. We highlight the importance and relevance of addressing this issue in relation to gaining a competitive advantage and achieving enterprise success. Particularly significant is its connection with the key performance indicators of an organization. In the literature review and overview of expert knowledge, we present the opinions of selected authors and their areas of research in relation to the issue at hand. Purpose of the article: The research aim was to explore the use of performance evaluation systems through key indicators from the perspective of intellectual capital. Methods: Based on the research questions and formulated hypotheses related to performance specifically, qualifications, education, self-development, and employee recruitment - we highlighted the interdependence of these phenomena and their mutual connection to employee satisfaction and engagement. For qualifications, a linear model resulted in a determination coefficient of 0.093. indicating a 9.3% degree of variability in relation to employee recruitment. For education, it was 2.7% in relation to satisfaction, and for engagement, it was as low as 1.64%. Findings & Value added: Based on the research findings and hypothesis testing, we can conclude that in industrial enterprises within the service sector, sufficient attention is not yet paid to working with intellectual capital, and the hypotheses related to this area of research were not confirmed. There is recommended intensifying work with intellectual capital and building learning and growth processes on enhancing these potentials in line with modern trends. This requires further scientific research in this area and close collaboration with practice.
Gallo et al. (Thu,) studied this question.