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In today's digitally interconnected world, organizations face unprecedented challenges due to pervasive cyber risks.As reliance on advanced technical infrastructure grows, the potential for cyber crises to disrupt operations and compromise critical data and infrastructure has increased significantly.Poorly managed responses can have catastrophic consequences for both organizations and national security.This paper presents a Systematic Literature Review (SLR) of recent studies on cyber crisis management capabilities, spanning from 2018 to 2024, and emphasizes the need for a sociotechnical approach.By utilizing the hexagonal socio-technical systems framework by Clegg et al., which includes people, culture, goals, technology, infrastructure, and processes, and analysing them with Nvivo and Delphi, we developed a Cyber Crisis Capability Model.This model identifies eight key criteria: security regulations and policies, clarity and compliance, technological reliability, human capital competence, resources and budgets, organizations, stakeholder collaboration, and cultural integration.It integrates strategic, operational, and tactical components to provide a holistic approach to cyber crisis management.Our comprehensive framework aims to enhance organizations' capabilities to effectively manage and mitigate cyber crises.
Prabaswari et al. (Fri,) studied this question.